There are times when, as a community manager , we have to deal with crisis management on social networks. If your brand is more powerful, it is more likely that you can have a crisis in social networks . To do this, you need to have a defined Social Network Crisis Plan , so as not to leave online reputation management to free will. And it is one of the essential elements in any Social Media Plan . The online reputation of a brand is something very serious.
Taking care of what is said, where it is said, and who says it, is essential to safeguard that reputation, and it is necessary for that safeguard to have a crisis management protocol . To develop this Crisis Plan in social networks you need to know the Buy Email Database steps to follow . That’s what today’s post is about. That we have to take into account when developing this crisis management protocol on social networks. Steps in a Social Media Crisis Plan Step 0 – Always monitor your brand on social networks Thus.
Many things can be avoided, or at least alleviated, if we solve them in time. And for this it is necessary that in your Crisis Plan on social networks you always monitor your online reputation on social networks. What can we monitor? -Brand mentions. -Mentions of brand managers with a public profile. – Mentions of brand products. -Mentions to brand services. -Mentions to affiliated companies of the brand. -Keywords of the brand: own, responsible, of the sector, by products and services.